Terms & Conditions

Terms & Conditions

  1. PRIVACY
  • Phirrel does not like to be spammed, and value everyone’s right to privacy. We believe this must also apply to our Customers. Please view our PRIVACY POLICY for more information.
  • If you would like to find out more, and feel that a question is not addressed in our Privacy Policy, please contact us.
  1. SECURITY
  • Our website makes use of a valid SSL certificate, to ensure data sent and received are encrypted for better security.
  • Ensure that a lock appears in your browser next to our URL / web address when visiting our webpage, to ensure the connection is secured.
  • Visitors must ensure they have adequate anti-virus and phishing protection installed on their devices when accessing our site.
  • We are not responsible for or any breach in security emanating from a lack of security on your device, and we cannot be held liable for any loss whatsoever due to lack of adequate security on your device.
  1. ACCOUNT
  • Ensure your account details are kept up to date to ensure hassle-free shopping with us. Should any of your details change, please update it as soon as you can.
  • Ensure you enter the correct delivery address, contact person name, email address, contact number and any other information when creating you’re account.
  1. ORDERS, SHIPPING & RETURNS
  • Ensure that your delivery address and shipping option is correct before making payment.
  • Orders will be prepared once payment has cleared in our account.
  • Once you have paid for your order, you should receive an email from us confirming your order. Contact us if you do not receive your order confirmation per email.
  • Should you have made a mistake, you can access your order in your account and update accordingly. If this is not possible, email us immediately in order to put the order on hold so we can assist you in updating your order.
  • All in-stock items will usually be shipped within 1 day from receiving the order and payment clearance.
  • Items on back-order are usually shipped within 2-3 days from receiving the order and payment clearance.
  • Delivery times may vary, depending on the selection you made during check-out.
  • We make use of The Courier Guy, a trusted countrywide courier in South Africa, which also make use of affiliates for international shipping. Your delivery address, contact details and any specific delivery related instructions will be communicated to our courier partner for the purpose of delivering your order.
  • Please check your order when signing for delivery, to ensure it is correct and without any damage.
  • Once you or the person receiving the order on your behalf, have received the order, you confirm that the order was received in a satisfactory condition and no returns due to damage, apart from latent defects, will be accepted.
  • Items with latent defects can be returned for a replacement, and where no replacement is available, a full refund. Shipment costs in this case will be paid for by us.
  • Where you have bought a product, and you no longer want it, you can return it to us. The packaging and courier costs will be for your account. The purchase amount, less an administration fee of 15% (covering bank transaction fees and paperwork) will be applied to your account or be refunded, whatever option you choose.
  • All return items must be in original packaging and unused, otherwise we cannot accept it.
  • We do not accept returns on any food products.
  1. PAYMENTS
  • Online payments are processed by our trusted 3rd party providers, namely PAYFAST, YOCO and ZAPPER. These companies are regulated by law to ensure your payment is secured.
  • We accept all major forms of electronic payments, namely credit cards, cheque cards, debit cards, Instant EFT and Zapper.
  • Please ensure that the platform you choose for payment has the secure lock when checking out, and that it reflects any one of the above company name and logos.
  • Look out for a payment confirmation from your bank, and ensure it is the exact amount of the order placed in our store. Should this amount differ, contact us immediately.
  • We will never ask you for your bank and card details per email, sms or whatsapp. Should you receive such an email, please report it to us immediately.
  • We do not offer COD (cash on delivery) per default. Should this be required, we request that you make a prior arrangement with Phirrel’s management.
  • Coupons and Gift Vouchers issued cannot be redeemed for cash, and it will be applied to any items you are purchasing.
  • Prices may change from time to time, so prices of wish-list items and unattended items left in a basket might change.
  1. MARKETING
  • When you select to receive communication form us, we will share your preferred contact details with MailChimp. You can unsubscribe at any time.
  • Communication sent will be based on new products and special offers we have from time to time. This is to keep you in the loop, and not to spam you.
  1. SOCIAL MEDIA
  • Our posts on Social Media platforms serves as a communication tool on our offerings and business in general.
  • The products and prices listed on our Social Media platforms may change, and in unforeseen cases differ from that reflected in our online store. This might be caused by updated Social Media platform regulations or delays in synchronisation between the platforms and our website. The product availability and prices on our website will always be the correct version.
  • By clicking on products in our Social Media shops, you will be redirected to the product listing on our website, for more information and to purchase your selection.
  • When you select to follow our Social Media pages and profiles, you agree that we may use your contact information to communicate Phirrel related news and offerings with you.
  1. USER INTERACTION, PROHIBITED USES & TERMINATION
  • You agree to not use this service, the comments and rating functions to divert traffic from this service to your site, advertise your products or services without the explicit approval in writing from us.
  • You agree that your comments and public communications on this website and related to this service are accurate, and does not contain libellous, abusive or obscene material, and that you do not pretend to be someone else or use a fake email address.
  • Unlawful and prohibited uses include, but is not limited to, unlawfully using this service to solicit others in performing unlawful acts; to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; creating fake accounts or supplying false information; upload and spread any malicious code; infringe or violate our intellectual property; collect and track any information of others; to spam, phish, pharm, pretext, spider, crawl, or scrape; any immoral or obscene use; to bypass or interfere with any security measure of this service or other sites linked to this service.
  • We reserve our right to terminate and delete any accounts, comments or reviews that we find to be going against unlawful and prohibited uses of this service.
  1. DISCLAIMER & LIMITATION OF LIABILITY
  • We do not guarantee, represent or warrant that using our service will be uninterrupted, timely, secure and error free.
  • We have the right to remove the service at any time without notifying you, and delete all accounts with a zero balance.
  • We resell products from third parties, who ultimately carry the responsibility for their products.
  • Phirrel Art Boutique (Pty Ltd trading as Phirrel Deli & Rarities, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors will in no case be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some countries or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law. 
  1. ENTIRE AGREEMENT
  • Our failure to exercise or enforce any right or provision of these Terms and Conditions shall not constitute a waiver of such a provision.
  • These terms and conditions may be updated from time to time, and supersede any previously published agreement.
  • You may view our latest Terms and Conditions at any time on our website, and you agree that it is your responsibility to check it periodically for any changes.
  1. GOVERNING LAW
  • The use of our services, these Terms and Conditions, are governed by and construed in accordance with the laws of the Republic of South Africa.
  1. CONTACT DETAILS
  • Contact us at phil@phirrel.co.za for any further enquiries or information.